Terms of Service
The views expressed through Keen on Nutrition are my own and do not necessarily reflect those of my employer.
Last updated: October 27, 2026
1. Introduction and Acceptance of Terms
These Terms of Service ("Terms") govern the use of [keenonnutrition.com](https://keenonnutrition.com) ("Website") and the services offered by Keen on Nutrition, an independent nutrition practice operated by Rebecca Ourique, MHSc, RD, a Registered Dietitian in Ontario, Canada.
By accessing this Website or purchasing services, you acknowledge these Terms. Clients will also be provided with applicable booking information, financial policies and informed consent documentation before receiving individualized nutrition care.
If you have questions about these Terms, please contact rebecca.ourique@gmail.com.
2. Services Offered
Keen on Nutrition provides evidence-based nutrition services, including individualized nutrition assessments, follow-up consultations, multi-session packages, educational resources and professional presentations or workshops.
Services are tailored to individual needs and may address sport performance, general health, nutrition habits, injury recovery and other nutrition-related concerns within the Registered Dietitian's professional scope of practice.
All services are subject to availability and an assessment of whether Keen on Nutrition is an appropriate fit for the client's needs. Keen on Nutrition reserves the right to decline requests outside its professional scope or current capacity and may recommend alternative providers when appropriate.
Nutrition recommendations are individualized, and specific health or performance outcomes cannot be guaranteed.
3. Client Responsibilities and Informed Consent
Clients are responsible for providing accurate and relevant information about their health, nutrition, medications, supplements, training and other factors that may influence nutrition care.
Clients are encouraged to communicate changes in their health or circumstances that may affect their nutrition recommendations.
Participation in nutrition counselling is voluntary. Clients may ask questions, discuss recommendations and withdraw consent for care at any time, subject to applicable payment and cancellation obligations.
For clients under 18 years of age, consent and parent or guardian involvement will be managed in accordance with applicable Ontario laws, professional standards and the young person's capacity to consent.
Nutrition counselling does not replace medical assessment, diagnosis or treatment by other qualified healthcare professionals when required.
4. Privacy and Confidentiality
Keen on Nutrition is committed to protecting client privacy and maintaining the confidentiality of personal and personal health information in accordance with applicable legislation and professional obligations.
Information collected during consultations, assessments and other professional interactions is used to provide appropriate nutrition care and related administrative services.
Information may be shared with other healthcare professionals or authorized individuals when appropriate consent has been obtained, or when otherwise permitted or required by law.
Please refer to the Website's Privacy Policy for further information about the collection, use, storage and disclosure of personal information.
5. Fees, Payments and Appointment Cancellations
Fees and Payment
All consultation fees are listed in Canadian dollars and communicated before booking.
Full payment is required at the time of booking to confirm individual appointments. Multi-session packages are payable in full at the time of purchase unless alternative arrangements have been agreed upon in advance
Appointments are not considered confirmed until the required payment has been received and the booking has been accepted.
Any applicable additional fees will be disclosed and agreed upon before they are charged.
Cancellation and Rescheduling Policy
Keen on Nutrition understands that unexpected circumstances may arise. To respect appointment availability and the time reserved for each client, the following cancellation policy applies:
More than 24 hours' notice: Appointments may be cancelled or rescheduled without penalty. Clients may request a refund for an individual appointment that has not yet occurred.
Less than 24 hours' notice: A cancellation fee of up to 50% of the applicable appointment fee may apply.
Missed appointments without notice: A fee of up to 100% of the applicable appointment fee may apply.
For prepaid appointments, applicable cancellation fees may be deducted from the amount paid, with any remaining eligible balance refunded or credited as appropriate.
Exceptions may be considered for illness, emergencies or other unforeseen circumstances at the discretion of Keen on Nutrition, consistent with applicable laws and professional obligations.
If Keen on Nutrition must cancel an appointment, clients will be offered the opportunity to reschedule or receive a refund for the affected service.
Any statutory cancellation or refund rights remain unaffected by this policy.
6. Nutrition Consultation Packages
Keen on Nutrition offers multi-session packages designed to provide structured nutrition support over time.
Package Inclusions
Packages include the number and duration of appointments specified in the service description at the time of purchase.
Current offerings include:
Athlete Kick-Start Plan: One 60-minute initial nutrition assessment and two 30-minute follow-up consultations.
Fuel Forward Sessions: Three 30-minute follow-up consultations for eligible returning clients.
Packages include individualized nutrition recommendations and relevant educational resources provided as part of scheduled consultations. Unlimited messaging, additional appointments and other services are not included unless explicitly agreed upon.
Package Completion Window
Clients are encouraged to complete all package appointments within six months of their first consultation.
This completion window is intended to support continuity of care and timely implementation of nutrition recommendations.
Clients who anticipate difficulty completing their appointments within this period should contact Keen on Nutrition to discuss available options.
The six-month period does not automatically result in forfeiture of unused prepaid appointments or payments. Extensions, outstanding services and any applicable refunds will be addressed in accordance with the original purchase agreement, applicable legislation and professional obligations.
Scheduling and Cancellations
Package appointments are subject to availability and the standard cancellation policy outlined in Section 5.
Clients are encouraged to schedule follow-up appointments in advance. Package purchases do not guarantee availability on specific dates or at specific times.
Unused Sessions and Refunds
Clients who wish to discontinue a package should contact Keen on Nutrition to discuss their remaining appointments and any applicable refund.
Completed services and applicable cancellation fees will be accounted for when determining the outstanding balance.
Any refund or adjustment will be calculated in accordance with the package agreement, applicable consumer-protection requirements and professional billing standards.
Changes in Nutrition Care Needs
Returning clients may be advised to complete a new nutrition assessment if significant changes in health status, medical history, training demands or nutrition goals make a standard follow-up clinically inappropriate.
Any changes to the services required or associated fees will be discussed with the client before proceeding.
7. Insurance Coverage and Receipts
Registered Dietitian services are generally not covered by OHIP when provided through an independent private practice. However, some extended health insurance plans provide partial or full reimbursement for dietitian consultations.
Clients are responsible for confirming their insurance coverage, annual limits, reimbursement requirements and whether a physician referral is required by their insurance provider.
Keen on Nutrition does not currently offer direct billing to insurance companies.
Detailed receipts are provided for completed nutrition consultations and include applicable information such as the Registered Dietitian's name and registration number, service date, description and fee.
For prepaid packages, payment confirmation may be provided at purchase, with itemized service receipts issued as appointments are completed. Receipts will accurately distinguish between payments received and services delivered.
Insurance reimbursement for prepaid packages is not guaranteed.
Registered Dietitian services may qualify as eligible medical expenses for Canadian income tax purposes, subject to Canada Revenue Agency requirements and individual circumstances. Clients should consult a qualified tax professional for advice specific to their situation.
8. Communication and Availability
Keen on Nutrition provides individualized support primarily through scheduled consultations.
Administrative communication, including appointment scheduling, payment inquiries and clarification of previously discussed recommendations, may be accommodated through designated contact channels.
Email and other electronic communication are not intended for urgent medical concerns, continuous nutrition monitoring or unlimited between-session counselling.
Response times may vary according to professional availability. Additional nutrition concerns requiring assessment or substantial individualized recommendations may require a scheduled consultation.
Clients experiencing a medical emergency should seek immediate medical attention through appropriate emergency services.
9. Respectful Conduct and Professional Boundaries
Keen on Nutrition is committed to maintaining a respectful, inclusive and professional environment.
Harassment, discrimination, threatening behaviour or other inappropriate conduct will not be tolerated.
Services may be discontinued when professional boundaries are repeatedly violated or when continuation of care is no longer appropriate, provided that termination is managed in accordance with professional obligations, including appropriate notice, referrals or continuity-of-care considerations when required.
Any outstanding fees or refunds will be handled in accordance with applicable policies and laws.
10. Intellectual Property
Unless otherwise indicated, original content on this Website and educational materials developed by Keen on Nutrition are protected by applicable intellectual property laws.
Materials provided to clients are intended for personal, non-commercial use.
Clients may not reproduce, distribute, sell or publicly share proprietary Keen on Nutrition materials without prior written permission, except as otherwise permitted by law.
Materials originating from third parties remain subject to their respective copyright and licensing conditions.
11. Website Information and Limitation of Liability
Information provided through this Website, blog posts, downloadable resources and other general educational materials is intended for informational purposes and does not establish an individualized dietitian-client relationship.
Individualized nutrition advice is provided through an appropriate professional assessment and consultation process.
While reasonable efforts are made to ensure Website information is accurate and current, information may change as nutrition research, professional guidance and clinical recommendations evolve.
Keen on Nutrition is not responsible for the content or privacy practices of external websites linked through this Website.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, or reduces the professional obligations owed by a Registered Dietitian under applicable law.
12. Changes to Services or Terms
Keen on Nutrition may update service offerings, fees, availability and these Terms from time to time.
Changes will be reflected on the Website, with the most recent revision date identified.
Material changes affecting existing bookings or prepaid packages will be communicated to affected clients when appropriate and will not override previously agreed contractual terms or applicable legal rights without the required agreement.
13. Governing Law
These Terms are governed by the applicable laws of Ontario and Canada.
Nothing in these Terms limits rights or remedies available under applicable consumer-protection, privacy or health-profession legislation.
14. Contact Information
For questions about services, appointments, payments, refunds or these Terms, please contact:
Keen on Nutrition
Rebecca Ourique, MHSc, RD
Registered Dietitian, Ontario
Email: rebecca.ourique@gmail.com
Website: https://keenonnutrition.com
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Last updated: October 27, 2026
